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Support

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New message of a conversation

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","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"clx1tjhxx0bj735xedus1g0t1","number":"8","text":"Now, click on \"hours\".","image":"https://media.supademo.com/clmgc5exp0iy5yf191847uuj4/SJ_1Key_pv_Ttb3lt6hea.jpg","video":null,"createdAt":"2024-06-05T12:42:27.861Z","updatedAt":"2024-06-05T13:30:01.554Z","demoId":"clx1tixu60bh735xefm71j0nu","imageWidth":"688","imageHeight":"326","mouseXCooridnate":"28.38663312971613","mouseYCooridnate":"61.28787878787879","editedImage":null,"widthOrg":2783,"heightOrg":1320,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":"0","zoomPositionY":"20","zoomWidth":"80","zoomHeight":"80","playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Center","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"clx1tjhxx0bj835xeff9796ih","number":"12","createdAt":"2024-06-05T12:42:27.861Z","updatedAt":"2024-06-05T13:17:05.715Z","default":false,"text":"We'll enforce a SLA after 2 hours.\nNote, for 30 minutes, enter 0.5 hours.","bgcolor":"#241da4","textcolor":"#fff","mouseXCooridnate":"28.38663312971613","mouseYCooridnate":"61.28787878787879","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"clx1tjhxx0bj735xedus1g0t1","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

hours

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","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"clx1tjn0m0bjw35xebabholai","number":"11","text":"Click on the element.","image":"https://media.supademo.com/clmgc5exp0iy5yf191847uuj4/WEUXBzpqpq1a_e6zQySa6.jpg","video":null,"createdAt":"2024-06-05T12:42:34.438Z","updatedAt":"2024-06-05T13:30:01.554Z","demoId":"clx1tixu60bh735xefm71j0nu","imageWidth":"688","imageHeight":"326","mouseXCooridnate":"36.615163492633855","mouseYCooridnate":"54.39393939393939","editedImage":null,"widthOrg":2783,"heightOrg":1320,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Center","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"clx1tjn0m0bjx35xeru7ns8hx","number":"18","createdAt":"2024-06-05T12:42:34.438Z","updatedAt":"2024-06-05T12:42:34.438Z","default":false,"text":"Click on the element.","bgcolor":"#241da4","textcolor":"#fff","mouseXCooridnate":"36.615163492633855","mouseYCooridnate":"54.39393939393939","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":"0","boxHeight":"0","prevslide":null,"nextslide":null,"stepId":"clx1tjn0m0bjw35xebabholai","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"clx1tjovs0bk835xel6c5ca3k","number":"12","text":"Afterwards, click on \"is open\".","image":"https://media.supademo.com/clmgc5exp0iy5yf191847uuj4/558YTSvjma26pELpW8xXl.jpg","video":null,"createdAt":"2024-06-05T12:42:36.856Z","updatedAt":"2024-06-05T13:30:01.554Z","demoId":"clx1tixu60bh735xefm71j0nu","imageWidth":"688","imageHeight":"326","mouseXCooridnate":"35.321595400646785","mouseYCooridnate":"61.66666666666667","editedImage":null,"widthOrg":2783,"heightOrg":1320,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":null,"zoomPositionY":null,"zoomWidth":null,"zoomHeight":null,"playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Center","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"clx1tjovs0bk935xefwj6w879","number":"19","createdAt":"2024-06-05T12:42:36.856Z","updatedAt":"2024-06-05T13:19:53.073Z","default":false,"text":"Our first condition will be for conversations that are still open after 2 hours.","bgcolor":"#241da4","textcolor":"#fff","mouseXCooridnate":"35.321595400646785","mouseYCooridnate":"61.66666666666667","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"clx1tjovs0bk835xel6c5ca3k","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

is open

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No reply

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Add tags

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","aiText":null,"aiTextVisible":false,"anchorNodeId":null}],"chapter":null,"comments":[]},{"id":"clx1tk5ah0bll35xetwsc6t3j","number":"19","text":"Afterwards, click on \"Add actionadd\".","image":"https://media.supademo.com/clmgc5exp0iy5yf191847uuj4/hN1HUYFdeFj-OK43w7qxr.jpg","video":null,"createdAt":"2024-06-05T12:42:58.122Z","updatedAt":"2024-06-05T13:30:01.553Z","demoId":"clx1tixu60bh735xefm71j0nu","imageWidth":"688","imageHeight":"326","mouseXCooridnate":"35.070068271649305","mouseYCooridnate":"88.18181818181819","editedImage":null,"widthOrg":2783,"heightOrg":1320,"bgcolor":"#4f46e5","textcolor":"#fff","imgState":null,"trimStart":"0","trimEnd":"100","videoWidth":null,"videoHeight":null,"videoDuration":null,"audio":null,"audioText":null,"voice":null,"audioLanguage":null,"audioDuration":null,"captionsUrl":null,"zoomPositionX":"5.070068271649305","zoomPositionY":"40","zoomWidth":"60","zoomHeight":"60","playbackRate":"1","mediaFitMode":"Cover","mediaAlignMode":"Center","htmlCaptureId":null,"backdrop":"None","pageUrl":null,"recordingSessionId":null,"hotspots":[{"id":"clx1tk5ah0blm35xeoboruon3","number":"30","createdAt":"2024-06-05T12:42:58.122Z","updatedAt":"2024-06-05T13:24:58.189Z","default":false,"text":"The SLA rule will add the tag \"SLA overdue\" to conversations that meet our previous triggering events.","bgcolor":"#241da4","textcolor":"#fff","mouseXCooridnate":"35.070068271649305","mouseYCooridnate":"88.18181818181819","style":"Circle","animation":"Ping","isVisible":true,"boxWidth":null,"boxHeight":null,"prevslide":null,"nextslide":null,"stepId":"clx1tk5ah0bll35xetwsc6t3j","tipposition":"bottom","nextButton":true,"textVisible":null,"htmlValue":"

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Add a note or @mention

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